FAQ's

At Tourism Connect, we accept a variety of secure payment methods for your convenience, including:

• Credit and Debit Cards (Visa, MasterCard, American Express)

• PayPal

• Bank Transfers (for select bookings)

• Mobile Payment Options (such as Apple Pay and Google Pay, where available)

All transactions are processed securely to ensure your personal information is protected. If you have specific payment concerns or require assistance, please contact our support team.

Our warranty covers specific aspects of your travel experience booked through Tourism Connect, ensuring peace of mind. This typically includes:

• Booking Accuracy – We guarantee the accuracy of your confirmed bookings (e.g., dates, destinations, accommodations).

• Service Delivery – If a service (hotel, tour, or transport) was not delivered as promised in your itinerary, we’ll work to resolve the issue or provide appropriate compensation.

• Customer Support – Dedicated assistance for trip disruptions caused by provider error or miscommunication.

Please note, the warranty does not cover:

• Trip cancellations due to personal reasons (unless covered under optional travel insurance)

• Delays or disruptions due to weather, strikes, or force majeure events

• Third-party provider policy changes beyond our control

For full details, please refer to our Warranty Policy or contact our support team.

We’re here to help! You can reach Tourism Connect through the following channels:

• Email: support@tourismconnect.co.bw

• Phone: +49 (151) 1724-0479 (Available Mon–Fri, 9 AM–6 PM local time)

• Live Chat: Available on our website for instant assistance

• Contact Form: Submit your inquiry via our Contact Us page

• Social Media: Message us on Facebook or Instagram @TourismConnect

We aim to respond to all inquiries within 24 hours. For urgent issues related to active bookings, please use phone or live chat for the fastest support.

Refund eligibility depends on the type of booking and the terms of the service provider. In general:

• Refunds are available for most cancellations made within the allowed cancellation period stated at the time of booking.

• Non-refundable bookings (such as certain promotional deals or last-minute offers) are not eligible for a refund.

• Partial refunds may be issued if only part of the service was unused or canceled.

• Processing time for refunds varies by provider, but we aim to complete all eligible refunds within 7–14 business days.

To request a refund, please contact our support team with your booking reference number. For more details, please review our Refund Policy.

Age restrictions may apply depending on the type of service or activity booked through Tourism Connect. Common guidelines include:

• Accommodation bookings: Most hotels require at least one guest to be 18 years or older to check in.

• Tours and activities: Some experiences may have minimum age requirements for safety or legal reasons (e.g., 12+ for adventure tours, 21+ for alcohol-related experiences).

• Children and infants: Special rates or conditions may apply. Some tours may not be suitable for young children.

We recommend reviewing the specific age requirements listed on each booking page. If you’re unsure, our support team is happy to help clarify before you book.

Wi-Fi availability depends on the specific service or accommodation you book through Tourism Connect:

• Hotels & Accommodations: Most properties offer free Wi-Fi, though speed and availability may vary. Some may charge a fee for high-speed access.

• Tours & Transfers: Select tour buses or private transfers may offer onboard Wi-Fi, but it is not guaranteed.

• Remote Destinations: In rural or off-the-grid locations, Wi-Fi may be limited or unavailable.

Wi-Fi details are typically listed on the service page before booking. If staying connected is essential, please contact us or the provider directly for confirmation.

Tourism Connect is your trusted partner for seamless, reliable, and personalized travel experiences. Here’s why travelers choose us:

• Curated Experiences – We handpick high-quality tours, stays, and activities tailored to different interests and travel styles.

• Trusted Partners – We work only with verified, reputable providers to ensure safe and satisfying trips.

• Transparent Pricing – No hidden fees. What you see is what you pay.

• Dedicated Support – Our customer care team is available to assist you before, during, and after your trip.

• Flexible Options – Choose from refundable bookings, customizable itineraries, and last-minute deals.

Whether you’re planning a solo getaway or a group adventure, Tourism Connect helps you travel with confidence.